Version: 1.5

Statuses and transitions between them

Adding a status

To add a new status, follow these steps:

Go to Customization → Status model.
On the Statuses tab, select Add status.
In the form that opens, enter the following parameters:

Name
Description
Color
Category
Universal transitions

Select Add status.

The status appears in the general list.

Editing a status

To edit a status, follow these steps:

Go to Customization → Status model.
Select the edit button () in the status row.
Change the status parameters in the window that opens.
Select Save changes.

Deleting a status

danger

You can't delete the New and Fixed statuses or change their categories.

To delete a status, follow these steps:

Select the delete button () in the status row.
In the window that opens, confirm the status deletion.

caution

Before deleting a status, the system checks for security issues associated with the status.

If the system finds at least one security issue associated with the status, change that issue's status. Also, if the status is associated with at least one transition between statuses, confirm that you want to remove the status from the associated transitions and delete transitions where the status is the only value in the From and To fields. The transition can't exist without that status.

If the status isn't critical in a transition, the system doesn't delete that transition.

Select Confirm and delete.

caution

The system deletes statuses asynchronously. Deletion time depends on the number of security issues associated with the status.

Adding a transition

To add a new transition, follow these steps:

Go to Customization → Status model
On the Transitions tab, select Add transition.
In the form that opens, enter the transition parameters:

Name;
Description;

note

You can also select the Show description when changing status checkbox to display the description when changing the status of a security issue.

Groups;
Statuses:
- From;
- To.
info
You can create transitions from any status specified in the From field to any other status specified in the To field.

Select Add transition.

Editing a transition

To change a transition between statuses, follow these steps:

Go to Customization → Status model.
On the Transitions tab, select the edit button () in the transition row.
Change the transition parameters in the window that opens.
Select Save changes.

Deleting a transition

To delete a transition, follow these steps:

On the Transitions tab, select the delete button () in the transition row.
In the window that opens, confirm the transition deletion.

Importing and exporting status model parameters

System users can import and export the status model configuration.

To import a configuration, upload it to the current configuration. This won't change or delete any current settings.

The system also includes presets for status and transition configurations.

To import a configuration, use a JSON file with the following structure:

{
  "statuses": [
    {
      "key": "string",
      "name": "string",
      "description": "string",
      "category": "string ('open' | 'closed')",
      "color": "string (HEX code)",
      "universal_transition": "boolean"
    }
  ],
  "transitions": [
    {
      "name": "string",
      "description": "string",
      "groups": [
        "string"
      ],
      "from_statuses_keys": [
        "string (key)"
      ],
      "to_statuses_keys": [
        "string (key)"
      ],
      "show_description_in_select": "boolean"
    }
  ]
}

The system exports the complete configuration in JSON format.

Adding a status​

Editing a status​

Deleting a status​

Adding a transition​

Editing a transition​

Deleting a transition​

Importing and exporting status model parameters​