Emergency access recovery

You can recover access to the system using the following recovery accounts:

• ldap_recovery
• sso_recovery

You provide the credentials during system deployment: usernames are fixed, and you set the passwords in the configuration file.

Recovery for systems that use the "Internal users" and/or LDAP authentication methods

You can log in with a recovery account on the login page.

Recovery for systems that use Forced SSO when the SSO service is unavailable

Follow these steps:

1. On the login page, select Emergency login.

2. Log in using the recovery account credentials.

3. Select Login.

After you log in successfully, change the authentication method and add internal users to access the system.