Handling security issues

System users can perform the following actions on security issues:

• view the issue history;
• change the issue status;
• change the issue severity;
• create tasks from issues;
• assign assignees to issues;
• add comments to issues;
• delete issues.

Viewing the security issue history

You can view the history of security issue detections and actions, as well as the reasons for changes, on the History tab.

The system uses the following reasons for changing security issues:

• Reason not defined—the reason for detecting the security issue hasn't been defined;
• System—the security issue was detected when the specified rules were triggered;
• Manual—the security issue was detected when a manual scan was run;
• Not detected—the security issue wasn't detected during a rescan;
• Detected again—the security issue was detected during a rescan.

Changing the security issue severity

You can manually change security issue severity in the following ways:

1. In the main Issues section;
2. On the Issues tab of the selected project.

Method 1

To change the security issue severity, follow these steps:

1. Go to the Issues section.
2. Select the new issue severity from the drop-down list in the Severity column.

Method 2

You can also change the issue severity within a selected project. Follow these steps:

1. Go to the Projects section.
2. Select the required project from the list.
3. Go to the Issues tab.
4. Select the new issue severity from the drop-down list in the Severity column.

danger

The Duplicate and False-Positive indicators aren't issue statuses. Using these indicators doesn't change the issue status.

info

You can configure a status model to switch statuses manually or automatically according to their transitions. For more information about configuring a status model, see Status model.

Changing the security issue status

You can manually change security issue statuses in the following ways:

1. In the main Issues section;
2. On the Issues tab of the selected project.

Method 1

To change the security issue status, follow these steps:

1. Go to the Issues section.
2. Select the new issue status from the drop-down list in the Status column.

Method 2

You can also change the issue status within a selected project. Follow these steps:

1. Go to the Projects section.
2. Select the required project from the list.
3. Go to the Issues tab.
4. Select the new issue status from the drop-down list in the Status column.

Creating tasks from security issues

To create a task from a security issue, follow these steps:

1. Go to the Security issues section.
2. Open the issue card by selecting its identifier in the Vulnerability ID column.
3. On the Information tab, select the Actions button.
4. Select Create tasks.
5. In the window that opens, select the task tracker where you want to create the task from the Task tracker drop-down list.
6. Specify the following task parameters:
   • name;
   • assignee;
   • type (bug, task, or story);
   • labels.
7. Select Create.

To create tasks from multiple security issues, follow these steps:

1. Go to the Security issues section.

2. Select the required issues using the checkboxes.

3. Select the Actions drop-down list above the issues table.

4. Select Create tasks from issues.

5. In the window that opens, select the task tracker where you want to create the task from the Task tracker drop-down list.

6. Specify the following task parameters:

   • name;
   info

   When you create tasks from multiple issues, each task name includes:

   • an editable common prefix;
   • a noneditable short summary that's unique to each task.
   • assignee;
   • type (bug, task, or story);
   • labels.

7. Select Create.

Assigning an assignee to security issues

You can assign a user or group of users to each security issue to handle the issue. Assigning assignees helps you track issue handling and distribute the workload among specialists.

To assign an assignee to one issue, follow these steps:

1. Go to the Security issues section.
2. Open the issue card by selecting its identifier in the Vulnerability ID column.
3. Go to the Information tab.
4. Select a user or group of users from the Assignee drop-down list.

Changes are saved automatically. After you select an assignee, the Assignee assigned notification appears in the upper-right corner of the page.

To assign an assignee to multiple issues, follow these steps:

1. Go to the Security issues section.
2. Select the required issues using the checkboxes.
3. Select the Actions drop-down list above the issues table.
4. Select Assign assignee.
5. In the window that opens, select a user or group of users.
6. Select Assign new assignee.

Adding comments to security issues

System users can add comments to security issues. Comments let the specialist team discuss the issue and its handling.

In addition to adding regular comments, users can:

• mention colleagues in their comments;
• reply to a specific comment;
• track unread comments.
• delete other users' comments (only system administrators can use this feature).

To add a comment to an issue, follow these steps:

1. Go to the Security issues section.
2. Open the issue card by selecting its identifier in the Vulnerability ID column.
3. Enter the comment text in the comment field on the right side of the issue card.
4. If needed, mention a user with @.
5. Select Enter to submit the comment.

To add the same comment to multiple issues at once, follow these steps:

1. Go to the Security issues section.
2. Select the required issues using the checkboxes.
3. Select the Actions drop-down list above the issues table.
4. Select Add comment.
5. Enter the comment text in the form that opens.

6. Select Add comment.

For more information about filtering by comment parameters, see Viewing security issues.

Deleting security issues

To delete one security issue, follow these steps:

1. In the Issues section, select the Delete button () next to the required issue.
2. In the modal window that opens, confirm the deletion of the security issue.

To delete multiple security issues, follow these steps:

1. In the Issues section, select the security issues using the checkboxes ().
2. Select the delete button () above the security issues table.
3. In the modal window that opens, confirm the deletion of the security issues.