Processing security issues

System users can perform the following actions on security issues:

• view the issue history;
• change the issue status;
• change the issue severity level;
• create tasks from issues;
• assign users responsible for issues;
• add comments to issues;
• delete issues.

Viewing the security issue history

The history of security issue detections and actions, as well as the reasons for changes, is available on the History tab.

The system uses the following reasons for changes to security issues:

• Reason not specified—the reason for detecting the security issue isn't specified;
• System—the security issue was detected when the specified rules were triggered;
• Manually—the security issue was detected when a scan was started manually;
• Not detected—the security issue wasn't detected during a rescan;
• Detected again—the security issue was detected during a rescan.

Changing the security issue severity level/status

Changing the security issue severity level

You can manually change security issue severity levels in the following ways:

1. in the Issues section;
2. on the Issues tab of the selected project.

Method 1

To change the security issue severity level, follow these steps:

1. Go to the Issues section.
2. Select the new issue status from the drop-down list in the Severity level column.

Method 2

You can also change the issue severity level within a selected project. To do this, follow these steps:

1. Go to the Projects section.
2. Select the required project from the list.
3. Go to the Issues tab.
4. Select the new issue severity level from the drop-down list in the Severity level column.

danger

The Duplicate and False-Positive indicators aren't issue statuses. Using these indicators doesn't change the issue status.

info

You can configure a status model to switch statuses manually or automatically according to their transitions. For more information about configuring the status model, see Status model.

Changing the security issue status

You can manually change security issue statuses in the following ways:

1. in the Issues section;
2. on the Issues tab of the selected project.

Method 1

To change the security issue status, follow these steps:

1. Go to the Issues section.
2. Select the new issue status from the drop-down list in the Status column.

Method 2

You can also change the issue status within a selected project. To do this, follow these steps:

1. Go to the Projects section.
2. Select the required project from the list.
3. Go to the Issues tab.
4. Select the new issue status from the drop-down list in the Status column.

Actions with tasks and security issues

Creating tasks from security issues

To create a task from a security issue, follow these steps:

1. Go to the Security issues section.

2. Go to the issue card by selecting its ID in the Vulnerability ID column.

3. On the Information tab, select Actions.

4. Select Create tasks.

5. In the window that opens, select the task tracker where you want to create the task from the Task tracker drop-down list.

6. Specify the following task parameters:

   • name;
   • assignee—the task tracker user;
   • type—bug, task, or story;
   • labels.
   tip

   You can create custom labels for tasks. To create a new label, enter its name in the Labels field and press Enter.

7. Select Create.

To create tasks from multiple security issues, follow these steps:

1. Go to the Security issues section.

2. Select the required issues using the checkboxes.

3. Select the Actions drop-down list above the issues table.

4. Select Create tasks from issues.

5. In the window that opens, select the task tracker where you want to create the task from the Task tracker drop-down list.

6. Specify the following task parameters:

   • name;
   info

   When you create tasks from multiple issues, each task name includes:

   • an editable common prefix;
   • a noneditable summary that's unique to each task.
   • assignee—the task tracker user;
   • type—bug, task, or story;
   • labels.
   tip

   You can create custom labels for tasks. To create a new label, enter its name in the Labels field and press Enter.

7. Select Create.

Removing the link between a security issue and a task

To remove the link between a security issue and a task, follow these steps:

1. Go to the security issue card.
2. Select Manage in the Created tasks section.

3. In the list of tasks that opens, select Detach () in the task row.
4. Confirm that you want to remove the link in the window that opens.

To remove the link between a security issue and multiple tasks, follow these steps:

1. Select Manage in the Created tasks section.

2. Select the tasks using the checkboxes ().
3. Select Detach above the table.
4. Confirm that you want to remove the link in the window that opens.

Assigning an assignee to security issues

You can assign a user or group of users to each security issue to work on it. Assigning assignees helps you track issue processing and distribute the workload among specialists.

To assign an assignee to one issue, follow these steps:

1. Go to the Security issues section.
2. Go to the issue card by selecting its ID in the Vulnerability ID column.
3. Go to the Information tab.
4. Select a user or group of users from the Assignee drop-down list.

Changes are saved automatically. After you select an assignee, the Assignee assigned notification appears in the upper-right corner of the page.

To assign an assignee to multiple issues, follow these steps:

1. Go to the Security issues section.
2. Select the required issues using the checkboxes.
3. Select the Actions drop-down list above the issues table.
4. Select Assign assignee.
5. In the window that opens, select a user or group of users.
6. Select Assign new assignee.

Mentioning a user in security issue comments

You can mention a system user or a user from a connected task tracker in security issue comments.

To mention a user, follow these steps:

1. Go to the comments in the task card.
2. Enter @.
3. In the menu that opens, select a user from the list—a system or task tracker user.
4. Enter a comment and press Enter.

Adding comments to security issues

System users can add comments to security issues. Comments let specialists discuss an issue and its processing.

In addition to adding regular comments, users can:

• mention colleagues in their comments;
• reply to a specific comment;
• track unread comments.
• delete other users' comments—only system administrators can do this.

To add a comment to an issue, follow these steps:

1. Go to the Security issues section.
2. Go to the issue card by selecting its ID in the Vulnerability ID column.
3. Enter the comment text in the comment field on the right side of the issue card.
4. If necessary, mention a user with @.
5. Select Enter to send the comment.

To add the same comment to multiple issues at once, follow these steps:

1. Go to the Security issues section.
2. Select the required issues using the checkboxes.
3. Select the Actions drop-down list above the issues table.
4. Select Add comment.
5. Enter the comment text in the form that opens.

6. Select Add comment.

For more information about filtering by comment parameters, see Viewing security issues.

Deleting security issues

To delete one security issue, follow these steps:

1. In the Issues section, select Delete () next to the required issue.
2. In the modal window that opens, confirm that you want to delete the security issue.

To delete multiple security issues, follow these steps:

1. In the Issues section, select the security issues using the checkboxes ().
2. Select the delete button () above the security issues table.
3. In the modal window that opens, confirm that you want to delete the security issues.